Version 7.2. These Terms apply to Bookings confirmed while this version is published. Bookings confirmed earlier remain governed by the version of the Terms in force when they were confirmed (see the Addendum).
These Terms and Conditions (the "Terms") govern the use of furnished shared living space at Hoppin House Seoul, 7-10 Yeonhui-ro 2an-gil, Seodaemun-gu, Seoul 03784 (the "House"), operated by Hoppers Inc. (주식회사 호퍼스) (the "Company"). The House is a coliving residence for digital nomads and remote workers. The Company operates the House as a rental business (임대업). Each Stay is a fixed-term arrangement for the temporary use of furnished shared living space (일시사용을 위한 임대차) within the meaning of Article 11 of the Housing Lease Protection Act. A Stay ends on the Move-out Date agreed at the time of Booking and shall not renew automatically. The House is not a lodging business (숙박업) and does not provide hotel services. The living floors (1F and 2F) are let as residential space (주거용 건물 임대업). The coworking space on B1F is a separate non-residential space (비주거용) reserved for Residents. The minimum Stay is ten (10) nights.
Summary of Key Terms
This summary is provided for convenience only. It does not form part of the Terms, and if it differs from the Terms, the Terms prevail.
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Minimum stay: ten (10) nights. The full price is paid when booking. The Company reviews every Booking and may cancel it within twenty-four (24) hours of payment with a full refund; otherwise the Booking is final.
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Cancellation: within seven (7) days of booking, a full refund if the Move-in Date is at least ten (10) days away. Thirty (30) or more days before the Move-in Date, a refund less ten percent (10%) of the First-Thirty-Night Price. Within thirty (30) days of the Move-in Date, no cash refund, but the Resident may change the dates once or take credit of fifty percent (50%). No refund or credit for a no-show. The Move-out Cleaning Fee is always refunded (Section 4.2).
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Self-service house: there is no reception, no on-call staff and no room cleaning during a Stay (Section 9.6).
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Zero tolerance: serious breaches, such as violence, harassment, secret recording, drugs, theft, smoking or vaping indoors, open flames, tampering with safety or security equipment and subletting, end a Stay within twenty-four (24) hours. Most other breaches receive one Final Warning first (Section 14.1).
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Fees: cleaning, damage and late move-out charges are listed in Sections 20 and 21.
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Times: move-in from 4:00 p.m.; move-out by 11:00 a.m. Visitors are permitted between 12:00 p.m. and 8:00 p.m.; Overnight Guests only in Private Rooms and only with prior approval (Sections 6 and 8).
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Law: Korean law applies (Section 24).
Definitions and Interpretation
(a) Definitions. In these Terms, the following capitalised terms have the meanings set out below:
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"Company" means Hoppers Inc. (주식회사 호퍼스), business registration number 510-86-02154, which operates the House.
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"Resident" means each individual who stays at the House under a confirmed Booking, including the Booker.
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"Booker" means the individual who makes a Booking, whether for himself or herself or for others.
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"Booking" means a reservation of a Stay made and paid in accordance with Section 1(a).
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"Review Period" has the meaning given in Section 1(a).
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"Booking System" means the online booking and payment system used by the Company to receive and confirm Bookings.
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"Stay" means the period from the Move-in Date to the Move-out Date of a Booking, including any confirmed extension.
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"Move-in Date" and "Move-out Date" mean the first and the last day of a Stay as stated in the Booking.
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"Booking Total" means the total amount payable for a Booking, including the Move-out Cleaning Fee and the International Payment Processing Fee where applicable.
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"First-Thirty-Night Price" has the meaning given in Section 4.2(d).
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"Move-out Cleaning Fee" has the meaning given in Section 21(a).
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"International Payment Processing Fee" means the fee described in Section 2(f).
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"Bed" means a bed in the Dormitory; "Room" means a Private Room or the Dormitory, as the context requires.
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"Dormitory" means Room 101, a shared room with individually booked Beds; "Private Room" means any other room let as a whole.
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"Shared Spaces" means every part of the House other than a Resident's own Bed or Private Room, including the kitchen, living room, bathrooms, hallways, stairs, terrace and the B1F coworking space.
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"Visitor" means any person in the House who is neither a Resident nor a member of the Team.
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"Overnight Guest" means a Visitor who remains in the House at any time between 12:00 midnight and 7:00 a.m.
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"Team" means any person authorised by the Company to act on its behalf at the House, including employees, contractors, cleaning staff and Community Managers; "Staff" has the same meaning.
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"Community Manager" means a person authorised by the Company from time to time to assist with the day-to-day running of the House. A Community Manager may be an employee, a contractor or a Resident. The role, hours and presence of a Community Manager may vary, and there may be periods with no Community Manager. The authority of a Community Manager is set out in Section 9.6.
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"Management" means the Chief Executive Officer of the Company or any person whom the Chief Executive Officer appoints. Only Management may make the decisions that these Terms reserve to it.
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"Official Channels" means the email address [email protected] and the resident messaging channel designated in the Welcome Email. The Company may change the messaging channel at any time by notice to Residents.
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"Welcome Email" means the email sent by the Company before the Move-in Date containing the door code, the assigned Bed or Room, Wi-Fi details and other practical information.
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"House Guide" means any practical information on the use of the House that the Company sends or posts, such as instructions for appliances or waste separation. A House Guide does not create rules, fees or obligations.
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"Card Terminal" means the Company's card payment terminal at the entrance of the House.
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"Residency Agreement" means the short agreement that a Resident may be asked to sign at move-in confirming the dates, price and Bed or Room of the Stay.
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"Final Warning" and "Serious Breach" have the meanings given in Section 14.1.
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"In writing" and "written" mean by email, or by a message sent through the Official Channels.
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"Business Day" means a day other than a Saturday, a Sunday or a public holiday in the Republic of Korea.
(b) Interpretation. In these Terms, unless the context requires otherwise:
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headings and the Summary of Key Terms are for convenience only and do not affect interpretation;
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the singular includes the plural and vice versa;
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the words "including" and "for example" are illustrative and do not limit the words that precede them;
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a reference to a Section is to a section of these Terms, and a reference to a law is to that law as amended or replaced from time to time;
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"days" means calendar days, and all times refer to Korea Standard Time (KST);
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"shall" denotes an obligation, "shall not" a prohibition and "may" a right or discretion; and
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these Terms are written in English, and the English text governs.
1. Booking and Formation of the Agreement
(a) Formation of the Booking and Review Period. A Booking is made when the Booker completes payment through the Booking System, or by any other means accepted by the Company, and the booking confirmation is issued. The Company reviews every Booking and may, within twenty-four (24) hours after payment (the "Review Period"), cancel the Booking for any lawful reason by written notice, in which case the Company shall refund the amount paid in full within three (3) Business Days and shall have no further liability. If the Company does not cancel the Booking within the Review Period, the Booking is final, subject to Section 1(b) and the other provisions of these Terms. The minimum Stay is ten (10) nights, and a Booking shall be made at least three (3) days before the Move-in Date. The Booker shall be at least nineteen (19) years of age.
(b) Cancellation by the Company. After the Review Period, the Company may cancel a Booking only on one of the grounds listed in this Section 1(b). Where the Company cancels on ground (1) or (2) thirty (30) or more days before the Move-in Date, the Company shall refund the Booking Total in full and shall have no further liability. Where the Company cancels on ground (1) or (2) at a later time, including where the Booking was made less than thirty (30) days before the Move-in Date, the Company shall first offer the Resident another Bed or Room of the same type or better at no additional cost (Section 1(f)). If no such Bed or Room is available, or the Resident declines it, the Company shall refund the Booking Total in full and pay compensation equal to the First-Thirty-Night Price (Section 4.2(d)), or any greater amount required by Korean law. On any other ground, including a manifest pricing error (for example, a price more than fifty percent (50%) below the Company's standard rate), the Company may cancel at any time before the Move-in Date with a full refund and without compensation. The grounds are:
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the same Bed or Room was booked more than once, or the Booking shows a price or dates displayed in error by the Booking System;
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the booked Bed or Room cannot be used for the Stay because it requires repair, or because of a safety, hygiene or fire-safety issue;
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the Resident was previously removed from the House or from any other property or programme operated by the Company or under the Hoppin name (for example, another Hoppin House or a workation), or received a Final Warning there, for breach of house rules or of these Terms; the Company ended a previous Stay of the Resident early; or the Resident owes money to the Company from a previous Stay;
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before the Move-in Date, the Resident threatened, harassed or abused any member of the Team or any Resident (in writing, by telephone or in person), stated an intention to sublet or transfer the Booking, or made the Booking for resale (Section 1(e));
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the payment was reversed or charged back, or the card or PayPal account used does not belong to the Booker;
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the name, social media link or number of occupants stated in the Booking is missing or clearly false, or the Resident does not complete the Company's pre-arrival check (identification and arrival time), and the Resident fails to remedy this within twenty-four (24) hours of the Company's written request;
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hosting the Stay would breach Korean law, an order of a public authority, or a stated limit of the House (for example, the age limit of nineteen (19) years for the Dormitory or the minimum Stay of ten (10) nights);
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an event described in Section 15.2 prevents the Company from hosting the Stay;
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all or part of the House will be closed during the Stay under Section 13;
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the Booker is under nineteen (19) years of age, or made the Booking for another person without disclosing this to the Company;
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the Resident is banned from events of the Company or of Digital Nomads Korea because of his or her conduct; or
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the Resident cannot demonstrate that he or she will be lawfully present in Korea for the entire Stay.
The Company shall notify the Booker of the ground by email and shall refund one hundred percent (100%) of the amount paid (less any amount already reversed or charged back) to the original card or PayPal account within three (3) Business Days; the Booker's bank may take three (3) to ten (10) days to show the refund. The Company shall not arrange or pay for alternative accommodation, travel or other costs, except where Korean law so requires. Grounds (3), (4), (5), (7), (11) and (12) also entitle the Company to end a Stay that has already begun, in accordance with Section 14.1. Nothing in this Section 1(b) limits the Resident's rights under Korean consumer protection law.
(c) Application and Inclusivity. The House is an inclusive and safe environment free of discrimination, segregation and racism, and persons of all genders, nationalities and backgrounds are welcome. For the security of the House, each Resident shall provide a valid professional or personal social media link (for example, LinkedIn or Instagram) and shall accept these Terms at checkout. At move-in, each Resident shall present a valid passport or identity document so that the Company may confirm his or her identity and age (Section 16.1).
(d) Payment and Acceptance of the Terms. Payment is made through the Booking System by PayPal or by card, and the Booking is made once payment succeeds, subject to the Review Period in Section 1(a). By making payment, the Booker accepts these Terms and enters into a legally binding agreement with the Company. No further signature is required to form the agreement. At move-in, the Resident shall also sign a Residency Agreement confirming the dates, price and Bed or Room of the Stay, and confirming that the Company has explained the zero-tolerance list (Section 14.1), the fee schedule (Section 21) and the cancellation and early-departure rules (Section 4). These Terms form part of the Residency Agreement.
(e) Non-Transferability. Bookings and assignments of Beds and Rooms are strictly non-transferable. The Resident shall not resell, transfer or sublet the Bed or Room, or any night of the Booking, to any other person. If a Resident of the Dormitory is away for a night, his or her Bed shall remain empty for the security of the House. The Resident shall use only the Bed or Room assigned to him or her. Use of an unassigned Bed or Room, including an empty one, shall be charged at the nightly rate of that Bed or Room for each night used, plus the Move-out Cleaning Fee of twenty-eight US dollars (USD 28).
(f) Bed or Room Changes. Beds and Rooms are assigned by the Team. Requests to change Bed or Room during a Stay are subject to availability. A move requested by the Resident incurs the Move-out Cleaning Fee of twenty-eight US dollars (USD 28) (forty thousand Korean won (KRW 40,000)) for the Bed or Room vacated, because it must be cleaned and prepared for the next Resident. Moves requested by the Company are free of charge. The Company may move a Resident to another Bed or Room of the same type or better, at no additional cost, where the booked Bed or Room cannot be used (for example, following a double booking, a repair, or a safety or hygiene issue), or to resolve a conflict or complaint between Residents. The Company shall give twenty-four (24) hours' notice where possible. Before the Move-in Date, a Resident who does not accept such a move may cancel the Booking with a full refund, together with any compensation payable under Section 1(b). The Resident shall leave used bedding on the previous Bed and shall not move bedding between Beds.
(g) Moves from the Dormitory to a Private Room. Where a Resident moves from the Dormitory to a Private Room and the Dormitory Bed is released, the Resident shall clear all belongings from the Bed and the electronic locker (no padlock is required) by 1:00 p.m. on the day of the move.
(h) Unused Prepaid Nights. Following a move, unused prepaid nights shall be credited toward the new Bed or Room at the rate paid or, at the Resident's election, refunded in accordance with the refund rules in these Terms.
(i) Self-Service Move-In. Move-in is self-service. Before the Move-in Date, the Company shall send the Welcome Email containing the door code, the assigned Bed or Room, Wi-Fi details and other basic information. No onboarding or house tour is required. A Community Manager, if available, may offer a short house tour; such a tour is optional and is not guaranteed. These Terms and the signs posted in the House apply from the moment of move-in, whether or not a tour has taken place, and the Resident is responsible for reading them. If any information in the Welcome Email does not work, the Resident shall contact the Company through the Official Channels (Section 9.6).
(j) Move-In Check. Within twenty-four (24) hours of moving in, the Resident shall notify the Company in writing, with photographs, of any damage, stains or missing items in the Bed or Room. In the absence of such notice, the Bed or Room shall be deemed to have been handed over clean and in good condition, except for defects that the Resident could not reasonably have noticed.
(k) Lawful Stay. The Resident shall be lawfully present in Korea for the entire Stay. The Company may verify the Resident's passport and entry status, and may cancel or end a Stay if the Resident cannot demonstrate lawful presence.
(l) Use of the Address. The Resident shall not use the address of the House for business registration, company mail or any registration that is not required by law, without the Company's written consent. Where the law requires the Resident to report the address of the House (for example, a report of place of stay (체류지 신고) by a registered foreign national), the Resident shall inform the Company in advance, and the Company shall provide a confirmation of stay. Reporting the address shall not extend the Stay or alter its fixed-term and temporary nature.
(m) Written Confirmations Only. Only Management may change the dates, price, discounts or payment status of a Booking, or end a Stay. Changes to the dates, price, Bed or Room, discounts or payment status of a Booking shall take effect only when confirmed by the Booking System or by an email from [email protected]. If any member of the Team, including a Community Manager, states otherwise in person or by message, the Resident should request written confirmation; until such confirmation is given, the written record prevails.
(n) Booking for Others. Where a Booking is made for more than one person, the Booker shall be responsible for every person included in the Booking, including their payments, their conduct and any damage they cause.
(o) Accurate Details. The Resident shall provide accurate details and keep his or her email address and telephone number up to date. The Company sends important notices to these details (Section 25).
2. Payment Method and Currency
The Company accepts payment only by the methods set out in this Section 2.
(a) Payment Methods. The Booker shall pay through the Booking System by PayPal (payment by card through PayPal is also accepted) when making the Booking. If payment by PayPal is not possible, the Booker may pay by bank transfer to the corporate bank account of the Company notified in writing. If neither method is possible, the Booker may, with the Company's prior written agreement, pay by card at the Card Terminal. A payment shall be deemed made only when the full amount has been received in the Company's account or the Card Terminal has issued a receipt. Any transfer fees charged by the Booker's bank or payment service shall be borne by the Booker.
(b) Card Terminal Payments. Payments at the Card Terminal shall be made in Korean won (KRW). The Company shall convert the amount in US dollars at the exchange rate of the day, show the exact amount in KRW before payment, and shall not add any surcharge.
(c) Safe Payment. The Resident shall pay only through the Booking System, the Company's corporate bank account or the Card Terminal. The Resident shall not pay any member of the Team in cash or into a personal account, and any payment so made shall not be treated as paid. The Company does not request payment by any other means; any payment request received through another route does not originate from the Company.
(d) Currency. Prices are stated in United States dollars (USD). Payments through the Booking System are made in USD, bank transfers are made in the currency and amount confirmed by the Company in writing, and payments at the Card Terminal are made in KRW.
(e) Currency Differences. The Resident shall bear any currency conversion fees or differences charged by his or her card issuer or by PayPal.
(f) International Payment Processing Fee. An international payment processing fee of three and one-half percent (3.5%) is added to the Booking Total and is shown in the booking summary before payment. This fee is not charged on payments at the Card Terminal.
(g) Payment Deadline. The Booking Total is due in full when the Booking is made.
(h) Chargebacks and Payment Disputes. If the Booker disputes a payment with his or her bank, card issuer or PayPal for a Stay that has been used, the amount remains due. The Company may provide the payment provider with the Booking details, the Booker's acceptance of these Terms and records of the Stay so that the provider may decide the dispute. A chargeback for a Stay that has been used constitutes a Serious Breach (Section 14.1).
3. Duration of Stay
(a) Term. The Stay is determined by the dates and duration stated in the Booking, subject to the minimum Stay of ten (10) nights. The Stay ends automatically on the Move-out Date and shall not renew or continue unless the Company confirms an extension in writing and the extension has been paid (Section 19). Subject to availability, the Resident may request an extension through the Official Channels (Section 19).
(b) Move-in and Move-out Times. Move-in is from 4:00 p.m. and move-out is by 11:00 a.m. (Section 20). Directions are sent with the move-in details.
(c) No-show. If the Resident has not arrived by 11:00 a.m. on the day after the Move-in Date and has not informed the Company of a later arrival, the Company shall treat the Booking as a no-show under Section 4.2 and may release the Bed or Room.
(d) Deposit. Stays of up to three (3) months require no deposit. The Company may require a refundable deposit before move-in where the Stay exceeds three (3) months or where the Resident has previously owed money to the Company. The Company shall confirm the amount and the refund conditions in writing before payment. For Stays exceeding three (3) months, the Booker shall contact [email protected] for information and booking.
4. Cancellation Policy
4.1 Payment Terms and Cancellation Requests
(a) Stays of Fewer than Thirty (30) Nights. The Booking Total is payable in full by PayPal or by card when the Booking is made, in order to secure the Bed or Room.
(b) Stays of Thirty (30) Nights or More. Instalment plans are not currently offered; the Booking Total is payable in full when the Booking is made.
(c) Cancellation and Change Requests. Requests to cancel a Booking shall be submitted through the online cancellation link in the booking confirmation email, or by email to [email protected]. Requests to change dates or to elect credit shall be made by email. A request takes effect when the Company receives it (Section 4.2).
(d) Amounts Due after Booking. If any amount becomes due after the Booking (for example, for an extension, an Overnight Guest, fees or a damage invoice), the Company shall send a reminder by email, and the Resident shall pay within seven (7) days of the reminder. If the amount remains unpaid, the Company may end the Stay by written notice, and the Resident shall vacate on the date stated in the notice, which shall be at least three (3) days after the notice. The Company shall not lock the Resident out or remove his or her belongings during this process. The Resident shall pay only for the nights stayed, and the Company shall refund prepaid nights not used, less any amounts owed under these Terms.
(e) Full Payment before Move-in. The Resident may not move in until the Booking Total has been paid in full. Any unpaid amount for the Stay remains due, and the reminder and notice procedure in Section 4.1(d) applies.
(f) Bookings at the Front Desk or by Message. The same rules apply to Bookings made at the front desk, by telephone or by message. Before move-in, the Resident shall accept these Terms (by tick-box or signature) and pay in full through the Booking System. A payment shall be deemed made only when the Booking System records it as received. If any person states in error that a payment has been made, the amount remains due.
4.2 Cancellation by the Resident
(a) Purpose. The House is a residence for long stays. The Company does not offer Beds or Rooms on short-stay booking platforms, and a Bed or Room cancelled close to the Move-in Date usually remains vacant. For this reason, the amount retained by the Company increases as the Move-in Date approaches.
(b) How to Cancel. The Resident may cancel through the online cancellation link in the booking confirmation email, or by email to [email protected] stating the Booking number. A cancellation takes effect when the Company receives it, and the Company shall confirm the exact refund in writing within one (1) Business Day. Days are counted as full days before the Move-in Date, the Move-in Date being day zero (0). A message that only asks about this Section 4.2, without clearly asking to cancel, is not a cancellation, and the Booking continues until the Resident confirms the cancellation in writing. When a cancellation takes effect, the Company shall cancel the Booking in the Booking System and make the dates available for booking at once.
(c) Withdrawal within Seven (7) Days. The Booker may cancel for a full refund within seven (7) days after the Booking is made, provided that the Move-in Date is at least ten (10) days away at the time of cancellation (Article 17 of the Act on the Consumer Protection in Electronic Commerce). Where the Move-in Date is less than ten (10) days away, the cancellation schedule in Section 4.2(e) applies instead, because a Bed or Room for a long stay cannot be re-let at such short notice (Article 17(2)(iii) of that Act).
(d) First-Thirty-Night Price. "First-Thirty-Night Price" means (i) for a Stay of thirty (30) nights or fewer, the price of the entire Stay; and (ii) for a longer Stay, the price of thirty (30) nights at the average nightly price paid. The Move-out Cleaning Fee is excluded, and the International Payment Processing Fee is included in proportion.
(e) Cancellation Schedule. In all other cases, the following schedule applies throughout the year:
Time of cancellation | Refund |
Thirty (30) or more days before the Move-in Date | The Booking Total is refunded in cash, less ten percent (10%) of the First-Thirty-Night Price |
Zero (0) to twenty-nine (29) days before the Move-in Date | No cash refund. The Resident may instead elect a change of dates under Section 4.2(i) or credit under Section 4.2(j) |
No-show (Section 3(c)) | No refund and no credit |
(f) Move-out Cleaning Fee. The Move-out Cleaning Fee shall be refunded in cash in every case of cancellation, including a no-show, because no move-out cleaning is required.
(g) Re-letting. If, before the original Move-out Date, a new Resident pays for the same Bed or Room for any night of the cancelled Stay for which no cash refund was made, the Company shall refund in cash, for each such night, the lower of (i) the price that the Resident paid for that night and (ii) the price that the new Resident paid for that night, less ten percent (10%) as a handling charge. Only nights within the original dates of the cancelled Stay are counted. The Company is not obliged to find a new Resident but shall make the dates available for booking. Any refund under this Section 4.2(g) shall be calculated and paid once, within three (3) Business Days after the original Move-out Date. This Section 4.2(g) does not apply where the Resident has elected a change of dates or credit.
(h) Refund Timing. Refunds shall be made to the original card or PayPal account, or to the bank account from which payment was made, within three (3) Business Days of the Company's written confirmation.
(i) Change of Dates. Instead of cancelling, the Resident may change the dates of the Booking once, on the following conditions: the request is made at least seven (7) days before the Move-in Date; the change is free of charge if requested thirty (30) or more days before the Move-in Date; if requested seven (7) to twenty-nine (29) days before the Move-in Date, the Company retains thirty percent (30%) of the First-Thirty-Night Price as a change fee; the new Move-in Date falls within six (6) months of the original Move-in Date; and the new Stay is for the same number of nights or more, with the Resident paying any price difference. The new dates are subject to this Section 4.2 and may not be changed again.
(j) Credit. Where the Resident cancels zero (0) to twenty-nine (29) days before the Move-in Date, the Resident may elect to receive credit equal to fifty percent (50%) of the Booking Total paid, excluding the Move-out Cleaning Fee (which is refunded under Section 4.2(f)). Credit may be used for one (1) Stay commencing within six (6) months of the original Move-in Date, booked at least thirty (30) days in advance and subject to availability. Credit is non-transferable, has no cash value and is forfeited if that Stay is cancelled. Credit is not available for a no-show.
(k) Election. The alternatives in Sections 4.2(i) and 4.2(j) are optional and are offered with equal prominence, and the Resident may in every case simply cancel in accordance with Section 4.2(b). A change of dates shall be chosen when the Resident confirms the cancellation, and in any case at least seven (7) days before the Move-in Date (Section 4.2(i)). Where the Resident confirms a cancellation without choosing an alternative, the cancellation takes effect without a cash refund, except the Move-out Cleaning Fee (Section 4.2(f)), and Section 4.2(g) applies. The Resident may still elect credit under Section 4.2(j) by email to [email protected] within seven (7) days after the cancellation.
(l) Force Majeure. Where a natural disaster or other event beyond the control of the parties makes the House, or the booked Bed or Room, unusable on the Move-in Date, the Company shall refund the Booking Total in full (Sections 5 and 15.2). Circumstances affecting only the Resident, such as travel restrictions, visa or entry decisions, illness or changes of plan, do not entitle the Resident to a refund beyond this Section 4.2. Nothing in this Section 4.2 limits any refund required by mandatory Korean law.
(m) Deposits. The Company takes no separate deposit unless Section 3(d) applies, and any deposit is refunded in full if the Resident cancels before the Move-in Date. References to refunds in this Section 4.2 are to the Booking Total paid.
4.3 Early Departure
(a) Notice. A Resident who wishes to end a Stay before the Move-out Date shall notify the Company by email to [email protected]. The Stay shall then end on the later of (i) the date chosen by the Resident and (ii) seven (7) days after the email (fourteen (14) days for Stays of thirty (30) nights or more), but not later than the Move-out Date. The Resident shall pay for the nights up to that end date, even if the Resident leaves earlier, at the price applicable to that shorter length of Stay (Section 22). The Company shall refund the balance within three (3) Business Days.
(b) Departure without Notice. If the Resident leaves without notice, the date on which the Company finds the Bed or Room cleared shall be treated as the date of notice. If the Resident's belongings remain but the Company cannot reach the Resident by email or through the Official Channels for three (3) days, the third day shall be treated as the date of notice.
(c) Mandatory Law. Where Korean law grants the Resident a broader right to end a Stay of one (1) month or more, or limits the amount that the Company may charge upon such termination, that law applies instead.
5. Cancellation for Unforeseen Circumstances
Where the Company is required to cancel a Booking because of unforeseen circumstances, such as maintenance issues or emergencies:
(a) Refund. The Resident shall receive a full refund of the amounts paid for the cancelled period.
(b) No Alternative Accommodation. The Company shall not arrange or pay for alternative accommodation, travel or other costs, except where Korean law so requires.
(c) Limitation of Liability. Except where Korean law requires otherwise, the liability of the Company is limited to refunding the amounts paid, together with any compensation payable under Section 1(b). The Company shall not be liable for external flights, travel or loss of opportunity.
6. Room Occupancy
(a) Dormitory. No Visitors or Overnight Guests are permitted in the Dormitory under any circumstances. Room 101 is a six (6)-bed Dormitory with individually booked Beds, and the bathrooms on that floor are shared by everyone on the floor.
(b) Private Rooms. Each Private Room accommodates a maximum of two (2) persons (Section 6(f)). Room 201 is a Private Room. The Booker shall select the correct number of occupants in the Booking System in order to see availability and the applicable price.
(c) Age and Gender. The Dormitory is restricted to persons aged nineteen (19) years or over and is mixed-gender. Persons under nineteen (19) years of age may stay only in a Private Room booked together with their parent or legal guardian.
(d) Visitors. There is no day pass or fee for Visitors.
(e) Overnight Stays. Overnight stays shall be included in the Booking or approved under Section 6(f). The Resident shall contact the Team before changing the number of occupants.
(f) Overnight Extra Guest. Where a Private Room is booked for one (1) person, one (1) approved Overnight Guest may stay at a fee of fourteen US dollars (USD 14) per night. A Private Room booked for two (2) persons may not accommodate any Overnight Guest. No Overnight Guest is permitted in the Dormitory. The Resident shall obtain the Company's approval in advance and announce the Overnight Guest in the resident messaging channel beforehand.
(g) Registration of Overnight Guests. At least twenty-four (24) hours in advance, the Resident shall submit a request through the Official Channels stating the Room number, the full name of the Overnight Guest and the night or nights concerned. The Company shall confirm in writing and send a payment link for the nightly fee of fourteen US dollars (USD 14), which shall be paid before the Overnight Guest arrives. The Company may ask to see the Overnight Guest's identification. The Overnight Guest shall not receive a door code, shall comply with these Terms and is the responsibility of the Resident. An Overnight Guest may stay for up to three (3) nights in any period of seven (7) nights; longer stays require a separate Booking at the two-person price. An Overnight Guest who stays without such approval is an unregistered Overnight Guest, and the Resident shall receive a Final Warning (Section 14.1) and be charged the fee set out in Section 21.
7. Facilities, Amenities, Community Benefits and Use of the House
7.1 Room Amenities
(a) Provided in Each Room. Each Room is provided with the following:
1.
hand soap in the shared bathrooms; Residents shall bring their own toiletries (shampoo, conditioner and body wash);
2.
towels: two (2) sets per person, and one (1) set per approved Overnight Guest;
3.
a hair dryer in each Room (two (2) in Room 101), and a shared washing machine, dryer and drying rack, the use of which is included free of charge and shared by all Residents; and
4.
an air conditioner and Korean floor heating in every Room.
(b) Changes to Amenities. Facilities and amenities may change or be temporarily unavailable (for example, during repairs, maintenance or events). This shall not entitle the Resident to a refund unless the Bed or Room itself cannot be used (Section 13).
7.2 Common Areas
Residents have access to the following Shared Spaces: (a) a fully equipped kitchen (cooking utensils, stove and refrigerator); (b) a living room; and (c) an outdoor terrace and garden.
7.3 Coworking Space
(a) Access. Access to the coworking space twenty-four (24) hours a day, seven (7) days a week is included for Residents, except during maintenance or events announced in advance. The B1F coworking space is reserved for Residents and is a separate non-residential space (비주거용).
(b) Footwear. Indoor slippers, socks or bare feet are permitted in the B1F coworking space. Outdoor shoes and outdoor slippers are prohibited.
(c) Etiquette. Residents shall keep calls quiet, use headphones, clean shared desks after use and shall not leave personal belongings in the workspaces overnight.
7.4 Community Benefits and Events
(a) Online Community. Residents have access to the Company's online resident community, details of which are provided in the Welcome Email.
(b) Events. The Company reserves the right to use the House for community events, house parties or workshops, and shall give advance notice through the Official Channels.
(c) Participation. Residents are responsible for the conduct of their Visitors during events. Participation in events is always optional.
8. Visitor Policy
The House is a private coliving residence and not a public venue. For reasons of security, productivity and fairness, Visitors are strictly regulated.
(a) Visiting Hours. Visitors are permitted in the House only between 12:00 p.m. and 8:00 p.m.
(b) Advance Notice. Every Visitor, even for one (1) hour, shall be announced in the resident messaging channel in advance, stating the Visitor's name and arrival time.
(c) Length of Visit. Visits are limited to one (1) hour.
(d) Dormitory. No Visitors or Overnight Guests are permitted in the Dormitory.
(e) Maximum Number. No Resident may have more than three (3) Visitors at any one time.
(f) Responsibility. Residents are legally and financially responsible for the conduct of their Visitors, for their compliance with the hygiene rules and for any damage to property caused by them.
(g) Right to Refuse Visitors. Visitors shall comply with these Terms. The Company may refuse entry to any Visitor, or require any Visitor to leave, at any time. Visitors are recorded on CCTV in the Shared Spaces (Section 10.1).
9. Code of Conduct and Hygiene
The House maintains a respectful, inclusive and safe environment regardless of culture, nationality, gender, ethnicity or background. Every Resident shares responsibility for keeping the Shared Spaces clean and usable.
(a) Signage. Signs posted in the House (for example, kitchen curfew notices or bathroom drain reminders) give effect to the rules in these Terms. A breach of a rule shown on a sign constitutes a breach of that rule. Signs shall not create new fees or new grounds for ending a Stay.
(b) Outside Complaints. A justified complaint about a Resident's conduct from neighbours, the building or a public authority constitutes a breach of the rule to which it relates.
(c) Disputes between Residents. Residents shall settle everyday personal disagreements between themselves, respectfully. The Company shall intervene where these Terms are breached or where a person's safety is at risk, and may move a Resident to resolve a conflict (Section 1(f)). The Company is not responsible for the conduct of another Resident unless the Company is at fault.
(d) Confidential Reports and No Retaliation. A Resident may report a concern about another Resident to the Company in confidence through the Official Channels. The Company shall not disclose the identity of any person who made a report, except where required by law. A Resident shall not attempt to discover who made a report, and shall not question, confront or pressure any person about a report; any question about a report shall be raised with the Company. Doing so after the Company has asked the Resident not to, or retaliating against any person for reporting a concern, constitutes a Serious Breach (Section 14.1).
9.1 General Conduct and Cultural Expectations
Residents shall treat all Residents, Visitors and members of the Team with courtesy and shall respect the diverse backgrounds and customs of others. Residents shall knock before entering private spaces. Consent is required for any physical, intimate or sexual contact. Residents shall not touch or borrow the personal belongings of others without express consent. Shoes shall be removed indoors. Residents shall follow the reasonable instructions of the Team concerning safety and house rules; a refusal constitutes a minor infraction under Section 14.1, and a Serious Breach in an emergency.
9.2 Verbal and Physical Conduct (No Politics and No Racism)
Racist, hateful or discriminatory abuse, threats and harassment are Serious Breaches subject to zero tolerance (Section 14.1). Other offensive, insulting or disrespectful remarks toward Residents, Visitors or members of the Team are minor infractions and result in a Final Warning. Physical aggression, intimidation or unwanted physical contact may result in immediate termination under Section 14.1. Residents shall not promote political or religious agendas to others in the Shared Spaces or the community channels, and shall end a heated debate when asked to do so. Continuing after such a request constitutes a minor infraction under Section 14.1.
9.3 Quiet Hours and Kitchen and Laundry Curfews
(a) General Quiet Hours (10:00 p.m. to 8:00 a.m.). Noise shall be kept to a minimum in all areas. Residents shall close doors gently and use headphones for personal devices.
(b) Kitchen and Common Area Curfew (11:00 p.m.). After 11:00 p.m., the kitchen and the main common areas are quiet zones. Residents shall refrain from loud conversation, telephone or video calls and the cooking of heavy meals after that time, so that noise and odours do not disturb sleeping Residents.
(c) Laundry Curfew (11:00 p.m. to 8:00 a.m.). To prevent vibration and noise from disturbing Residents in adjacent rooms, use of the washing machines and dryers is prohibited between 11:00 p.m. and 8:00 a.m.
9.4 Bathroom Hygiene and Shared Responsibilities
Residents shall clean up after themselves immediately in all Shared Spaces. The Move-out Cleaning Fee does not entitle Residents to leave daily mess for the Team to clean.
(a) Bathroom Floor and Drain. Immediately after showering, Residents shall use the floor wiper provided to clear excess water from the floor and shall remove all hair from the drain catcher. Leaving a flooded floor or a clogged drain constitutes a breach of the hygiene rules of the House.
(b) Weekly Cleaning. Common areas and bathrooms are cleaned once a week; the cleaning day is posted in the resident messaging channel one (1) to two (2) days in advance.
9.5 Dormitory (Room 101) Etiquette
Sharing a dormitory requires particular consideration for others:
(a) Sleep Schedules. Residents keep different working and sleeping hours. When another person is in the Dormitory, noise shall be kept to an absolute minimum.
(b) Hair Dryers. Use of hair dryers inside Room 101 is prohibited at all times. Residents shall dry their hair in the bathroom.
(c) Packing and Unpacking. A Resident arriving late or departing early shall prepare his or her luggage in advance so as to avoid noise while others are sleeping.
9.6 The Team, Availability and Protection of Staff
The House operates on a self-service basis. This Section 9.6 sets out the role of the Team, its availability and the protection of its members.
(a) Self-Service. The Company does not provide room service, cleaning of Beds or Rooms or changes of bedding during a Stay, personal laundry services or meal preparation. Residents are responsible for their own daily chores and laundry and for maintaining their Beds or Rooms.
(b) Authority of the Team. Members of the Team, including Community Managers, may answer questions, give an optional house tour, issue Final Warnings (Section 14.1), enter Rooms in accordance with Section 11.3, take card payments at the Card Terminal against a receipt (Section 2), approve Visitors and Overnight Guests (Sections 6 and 8), and give reasonable instructions concerning safety and house rules. Only Management may change the dates, price, discounts or payment status of a Booking, or end a Stay (Section 1(m)).
(c) Availability. There is no reception and no member of the Team is on call. The Company does not undertake that any member of the Team, or any Community Manager, will be present at the House or reachable at any particular time. Such unavailability shall not constitute a breach of these Terms and shall not entitle the Resident to a refund, except as provided in Section 13.
(d) Questions and Support. Questions shall be sent through the Official Channels. A member of the Team shall reply when available, usually within two (2) Business Days. Replies are not guaranteed at night, at weekends or on public holidays in Korea. Residents shall first consult these Terms, the Welcome Email and the signs in the House.
(e) Emergencies and Urgent Issues. In an emergency, the Resident shall first call 119 (fire and medical) or 112 (police) and then inform the Company through the Official Channels. A telephone for emergency calls is located on 1F, in front of the stairs leading down to B1F. For urgent problems that are not emergencies (for example, a leak, a broken lock or a power cut), the Resident shall inform the Company through the Official Channels, and the Company shall deal with the matter as soon as a member of the Team is available. Where it is safe to do so, the Resident shall take simple steps to limit damage, such as turning off a tap or unplugging a device.
(f) Protection of Staff. The Company applies zero tolerance to the abuse of staff. Shouting at, insulting, threatening or repeatedly harassing any member of the Team (including Community Managers, whether or not they also reside in the House, and cleaning staff), in person or online, constitutes a Serious Breach under Section 14.1. Rude or demanding behaviour toward members of the Team is a minor infraction and results in a Final Warning. Unused prepaid nights are refunded as provided in Section 14.1.
9.7 Dormitory Bed Assignment and Unauthorised Use of Beds
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9.7.1 Definitions. "Assigned Bed" means the Bed number given to the Resident in the booking confirmation or by the Team in writing. Upper and lower bunks in Room 101 are of the same Bed type and price. A move between an upper and a lower bunk is not a change of Bed type and gives no right to a refund or a change of price.
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9.7.2 Assignment by the Team. Beds in Room 101 are assigned only by the Team. Residents shall not choose, swap or reserve Beds themselves.
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9.7.3 Changes before Move-in. The Assigned Bed may change before the Move-in Date so that every Resident can be accommodated. The Company may move a Resident to any other Bed in Room 101, upper or lower, and shall inform the Resident by email. If the Company must move a Resident to a different Room type, the Resident may cancel for a full refund.
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9.7.4 Priority for Lower Bunks. Lower bunks are allocated first to (a) Residents with a documented medical or mobility need, then (b) the Resident with the longest Stay, and then (c) the Resident who booked first.
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9.7.5 Changes during the Stay. After move-in, the Company may change the Assigned Bed only for an operational reason (for example, a longer Booking or a maintenance issue), with at least twenty-four (24) hours' notice by email, except in an emergency.
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9.7.6 Use of the Assigned Bed Only. The Resident may sleep in, store belongings on or otherwise occupy only the Assigned Bed. Use of any other Bed, even if it appears to be empty, is not permitted without the Team's written approval.
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9.7.7 Requests for Change. To request a different Bed, the Resident shall email [email protected] before moving. A change is approved only when the Team confirms it in writing.
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9.7.8 Consequences of Unauthorised Bed Use. Each use by a Resident of a Bed other than the Assigned Bed without written approval constitutes a separate breach.
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First breach: a written warning; the Resident shall return to the Assigned Bed on the same day and pay a fee of twenty-eight US dollars (USD 28) per Bed used, to cover cleaning and the change of linen.
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Second breach: a Final Warning under Section 14.1, the fee of twenty-eight US dollars (USD 28) again, and the nightly rate of the Bed used for each night actually used, if that Bed was already assigned to another Resident in the Booking System.
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Third breach, or any breach after a Final Warning: the Company may end the Stay by written notice under Section 14.1.
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Costs to other Residents: the Resident is also liable for the actual, documented costs incurred by the Company as a result of the breach (for example, rehousing of, or refunds to, another Resident). The Company shall send an invoice with receipts by email, and the Resident shall pay or dispute it within seven (7) days.
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9.7.9 Fair Process. Any notice ending a Stay under this Section 9.7 shall be given in writing on the same day, shall identify each breach and its date, and shall be given at least twelve (12) hours before move-out at 11:00 a.m. on the following day. The Resident's belongings shall be returned safely, and there shall be no lockout or change of door code before 11:00 a.m. Unused prepaid nights shall be refunded, less only documented charges under this Section 9.7 that remain unpaid.
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9.7.10 Relationship with Other Provisions. This Section 9.7 shall be read together with Sections 14 and 24. If any part of it conflicts with mandatory Korean law, including the Act on the Regulation of Terms and Conditions, Korean law prevails and the remainder of this Section 9.7 remains in effect.
10. Prohibited Activities and Privacy
To protect the legal rights, safety and privacy of Residents, the activities set out in this Section 10 are strictly prohibited in the House. Items marked "zero tolerance" end a Stay at once (Section 14.1); other breaches result in a Final Warning first.
10.1 Digital Privacy and Recording
The Republic of Korea enforces strict laws protecting privacy and the right to one's own image (초상권).
(a) Wearable and Ambient Recording Devices. The use of ambient recording devices, wearable cameras (for example, Looki necklaces or Ray-Ban Meta glasses) or any "always-on" AI capture device is strictly prohibited in all Shared Spaces, coworking areas, bathrooms and the Dormitory. In the Shared Spaces and coworking areas, a first use results in a Final Warning and any further use ends the Stay. In bathrooms and the Dormitory, any use ends the Stay at once (Section 14.1).
(b) Unauthorised Surveillance (zero tolerance). Operating hidden cameras or recording equipment without express written consent is a serious criminal offence and shall result in immediate referral to the police and termination under Section 14.1.
(c) Commercial Filming. Filming other Residents or the House for commercial or social media content requires the Company's written permission and the consent of every person shown.
(d) House CCTV. For safety, security and fire prevention, CCTV records video only, without sound, in the Shared Spaces of the House: the entrances, hallways and stairs, the kitchen, the living room, the terrace and the B1F coworking space. There is no CCTV in toilets, bathrooms, bedrooms or the Dormitory. Signs indicate the locations of the cameras. Only authorised members of the Team may view footage. Footage is kept for up to thirty (30) days unless it is required in connection with an incident. The Company may use footage to investigate incidents and breaches of these Terms, and may provide it to the police or other authorities when lawfully requested.
(e) Security Equipment (zero tolerance). Residents shall not cover, move, disable or damage CCTV cameras, door locks or entry systems (Section 14.1).
10.2 General Prohibitions
The following are prohibited in the House:
(a) Illegal Substances (zero tolerance). Possession, use or distribution of illegal drugs, including cannabis, THC and CBD products (which are illegal in Korea even where legal elsewhere), controlled medication without a valid prescription, and drug paraphernalia.
(b) Weapons (zero tolerance). Possession of firearms, knives (other than kitchen utensils) or explosives.
(c) Smoking and Vaping. Smoking or vaping indoors (including in all Private Rooms and bathrooms), on any rooftop, inside the garage, in front of the House or of neighbouring houses, and within three (3) metres of the property. Smoking or vaping inside the building is subject to zero tolerance (Section 14.1); smoking outside within three (3) metres of the property results in a Final Warning.
(d) Open Flames (zero tolerance in Rooms). Candles, incense, portable gas burners or any other open flame. Residents shall never cover, disconnect or tamper with smoke detectors, fire extinguishers or fire doors.
(e) Animals. Bringing animals into the building without the Company's prior written permission.
(f) Illegal Activity (zero tolerance). Gambling for money, prostitution (성매매) or any other illegal activity or trade on the premises.
(g) Fair Use of Utilities. Leaving air conditioning or heating running in an empty Room for long periods, mining cryptocurrency or operating high-power equipment.
(h) Parties and Gatherings. Hosting parties or gatherings in the House without the Company's written approval. Complaints from neighbours affect every Resident.
(i) Fire-Risk Appliances. Personal electric heaters, electric blankets, hot plates, or multi-plugs connected to one another.
(j) Packages. The Company accepts packages for current Residents only, as a courtesy, and is not responsible for them. Packages unclaimed seven (7) days after the Resident's move-out are returned to the sender.
10.3 Disruptive Intoxication
Moderate social consumption of alcohol is permitted. Excessive intoxication that leads to disruptive behaviour or damage to property, or that endangers the physical or psychological safety of the Resident or of others, shall not be tolerated. Intoxication that endangers persons or property constitutes a Serious Breach under Section 14.1.
10.4 Unauthorised Promotion and Solicitation
Residents shall not actively promote any other business, external event, organisation or personal influencer platform or service to other Residents in the House or in the community channels without the prior written permission of Management.
11. Maintenance and Reporting
11.1 Responsibilities of Residents
Residents shall promptly report maintenance issues (for example, leaks or electrical problems) through the Official Channels. Residents shall not attempt to repair or tamper with any facility or equipment themselves. Damage resulting from a problem that the Resident failed to report promptly (for example, a leak) may be charged to the Resident. Residents shall not change, add or block locks, and the Company's master access to Rooms shall remain active for emergencies (Section 11.3).
11.2 Response and Scheduling
(a) Routine Maintenance. Routine maintenance shall be scheduled within a reasonable time.
(b) Emergency Maintenance. Emergency maintenance (for example, gas leaks or flooding) shall be handled as soon as reasonably possible. In the event of fire, a gas leak or flooding, the Resident shall first call 119 and then inform the Company. The Company shall notify Residents of scheduled inspections.
11.3 Entry into Rooms
The Company may enter a Room or the Dormitory on at least twenty-four (24) hours' notice through the Official Channels for inspections, maintenance, repairs or pest control. The Company may enter without notice in an emergency or where it reasonably suspects one, including a fire alarm, a smell of smoke or vapour, a leak, gas, a concern for a person's welfare, or a credible report of a Serious Breach under Section 14.1. Where possible, two (2) members of the Team shall enter together, and every entry shall be logged. The Company may enter the shared parts of the Dormitory at any time for cleaning.
12. Security and Safety
12.1 General Security
Residents shall keep entry doors locked. The main entrance door of the building, the garage door for vehicles and the garage pedestrian door shall remain closed at all times, except while in use or as expressly authorised by the Team. Residents shall not prop doors open, disable locks, share access codes or allow strangers into the building. The door code is sent in the Welcome Email. The Company may change door codes at any time and shall send the new code to Residents. The lock of the main entrance door records entries; the Company uses this log only for security purposes and to investigate incidents (see the Privacy Policy). Residents shall report suspicious activity immediately.
12.2 Emergency Procedures
Residents shall familiarise themselves with the evacuation routes. In an emergency (such as a fire or a major leak), Residents shall:
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evacuate safely without using elevators;
2.
call the emergency services: 119 (fire and medical) or 112 (police); and
3.
inform the Company through the Official Channels as soon as it is safe to do so.
13. Temporary Closures and Service Interruptions
The Company reserves the right to close temporarily, or to restrict access to, any part of the premises for cleaning, maintenance, emergencies or natural disasters, and shall give advance notice where possible. If a closure prevents the Resident from using the booked Bed or Room, the Company shall first offer another Bed or Room of the same type or better. If none is available, or the Resident declines it, the Company shall refund the affected nights. This Section 13 does not limit the Resident's rights under Korean consumer protection law.
14. Termination of Stay
The Company reserves the right to terminate a Stay if the Resident breaches these Terms.
14.1 Disciplinary Procedure
Discipline follows a two-strike system for minor infractions and zero tolerance for Serious Breaches.
Zero tolerance: the following end a Stay at once. Violence or threats; sexual harassment or indecent exposure; secret recording; illegal drugs; theft or fraud; deliberate damage; smoking or vaping indoors; open flames in Rooms; tampering with fire-safety equipment, CCTV or locks; Visitors in the Dormitory or admitting strangers; subletting; racist or hateful abuse; abuse of any member of the Team; entering another Resident's Room without permission; and the other Serious Breaches listed in Section 14.1(c). The Resident shall vacate within twenty-four (24) hours, and the Company may refuse future Bookings. Most other breaches receive one Final Warning first.
(a) Strike One (Final Warning). For a minor infraction, the Company shall issue one written warning (a "Final Warning") through the Official Channels. Minor infractions include noise during quiet hours; breach of the kitchen or laundry curfew; leaving Shared Spaces or drains dirty; an unannounced or overstaying daytime Visitor; outdoor shoes in the coworking space; propping doors open; use of a hair dryer in the Dormitory; unauthorised promotion; smoking within three (3) metres of the House; an unauthorised animal; an unregistered Overnight Guest in a Private Room (together with the fee in Section 21); continuing a heated debate after being asked to stop; use of a Bed or Room that is not the Resident's own; offensive or disrespectful remarks; rude or demanding behaviour toward members of the Team; a first use of a wearable or always-on recording device in the Shared Spaces; hosting a party or gathering without approval; use of a fire-risk appliance; failure to follow a reasonable instruction of the Team; and failure to remedy a matter by the reasonable deadline set in the Company's written request, such as removing belongings from the Shared Spaces. Any member of the Team may give a Final Warning in person, and the Company shall then confirm it in writing. A Final Warning remains in force for the remainder of the Stay, including any extension, and for any new Stay commencing within twelve (12) months.
(b) Strike Two (Termination). If the Resident breaches any provision of these Terms again after a Final Warning, the Company may end the Stay by written notice, and the Resident shall vacate by 11:00 a.m. on the following day.
(c) Serious Breaches (zero tolerance). For any of the following (each a "Serious Breach"), the Company may end the Stay at once by written notice, and the Resident shall vacate within twenty-four (24) hours, or sooner if remaining would put any person at risk. In an emergency, the Company may call the police.
1.
violence, threats or intimidation, or carrying a weapon;
2.
sexual harassment, unwanted touching, sexual assault, stalking, voyeurism, or nudity or indecent exposure in the Shared Spaces;
3.
secret or non-consensual recording, any filming in bathrooms, bedrooms or the Dormitory, or using a wearable or always-on recording device in the Shared Spaces again after a Final Warning (Section 10.1);
4.
illegal drugs, including cannabis, THC and CBD products, or controlled medication without a prescription (Section 10.2);
5.
theft, fraud, or use of another person's identity or payment details;
6.
deliberate damage or vandalism;
7.
smoking or vaping inside the building, or tampering with smoke detectors, fire extinguishers or fire doors;
8.
candles, incense, open flames or portable gas burners in Rooms;
9.
any Visitor or Overnight Guest in the Dormitory, sharing door codes, or admitting strangers to the building;
10.
subletting, reselling or giving the Bed or Room to another person (Section 1(e));
11.
racist, hateful or discriminatory abuse, threats or harassment (Section 9.2);
12.
shouting at, insulting, threatening or repeatedly harassing any member of the Team, including Community Managers, in person or online (Section 9.6);
13.
intoxication that endangers persons or property (Section 10.3);
14.
gambling for money, prostitution or any other illegal activity on the premises (Section 10.2);
15.
providing false identity or booking details;
16.
posting the personal information, photographs or room numbers of other Residents without their consent;
17.
any of the grounds in Section 1(b)(3), (4), (5), (7), (11) or (12) that comes to light during the Stay;
18.
a chargeback or payment dispute for a Stay that has been used (Section 2);
19.
refusing to follow safety instructions of the Team in an emergency, or refusing the Company entry in an emergency (Section 11.3);
20.
covering, moving, disabling or damaging CCTV cameras, door locks or entry systems, or changing, adding or blocking locks (Sections 10.1 and 11.1);
21.
entering another Resident's Room, bed area or locker without his or her permission;
22.
allowing any person who is not included in the Booking to live in the Bed or Room; or
23.
attempting to discover who made a report, or questioning, confronting or pressuring any person about a report, after the Company has asked the Resident not to do so, or retaliating against any person for reporting a concern (Section 9(d)).
(d) Unpaid Amounts. If an amount owed by the Resident remains unpaid, the Company may end the Stay in accordance with the reminder and notice procedure in Section 4.1(d).
(e) Fair Process. Where it is safe to do so, before ending a Stay the Company shall inform the Resident of the reason and give the Resident an opportunity to respond. The Company may act on credible evidence, such as CCTV footage, entry logs or witness statements, without awaiting the outcome of any police or court proceedings. Only Management may decide to end a Stay. The Company shall keep a written record of every warning and decision.
(f) Future Stays. If the Company ends a Stay, it may refuse future Bookings and entry to events of the Company.
(g) Refund on Early Termination. In every case, the Company shall refund prepaid nights that will not be used, less the nights stayed and any fees or damages owed under these Terms, with the long-stay discount recalculated on the nights actually stayed (Section 22).
14.2 After Termination
The Resident shall vacate the premises by the date specified. If the Resident remains in the House after that date, the charge for unauthorised overstay in Section 20.2 applies, and the Company may take legal action to recover possession of the space and its costs. The Company shall never lock a Resident out or remove his or her belongings while the Resident is still living in the House. The Resident remains legally and financially responsible for all outstanding fees and damages incurred up to the date of termination.
15. Liability and Force Majeure
15.1 General Liability
The Company shall be liable for injury, loss or damage only where caused by the intent or negligence of the Company or of members of the Team. The Company does not provide safekeeping services. Residents shall keep cash, passports and other valuables in their locker or Room, lock their Room and secure their personal belongings.
15.2 Force Majeure
The Company shall not be liable for any failure or delay in providing coliving or coworking services caused by events beyond its reasonable control, including natural disasters, extreme weather (such as typhoons and floods), acts of war or terrorism, pandemics, strikes, and severe failures of public utilities (such as prolonged city-wide internet or power outages). If the Company cannot host a Stay for such reasons, it shall refund the nights that it is unable to provide.
15.3 Health, Safety and Travel Insurance
Each Resident is responsible for his or her own health, safety and actions throughout the Stay. The Company strongly recommends that every Resident obtain comprehensive personal travel and health insurance before arrival. Except as provided in Section 15.1, the Company shall not be responsible for medical expenses, physical injuries or illnesses during the Stay.
15.4 Internet and Power (Best-Effort Basis)
Wi-Fi and power are provided on a best-effort basis through local telecommunications providers (for example, KT or SK). Unless caused by the intent or gross negligence of the Company, the Company shall not be responsible or liable for loss of data, interruptions of connectivity, missed professional obligations or security breaches affecting personal devices. Wi-Fi details are sent in the Welcome Email.
15.5 Responsibility of the Resident
The Resident is responsible for any loss or damage that the Resident or his or her Visitors cause to the Company, to other Residents, to neighbours or to any other person, including any fines, charges or costs imposed on the Company as a result of the conduct of the Resident or his or her Visitors (for example, smoking, noise complaints or illegal activity).
16. Privacy and Media
16.1 Personal Data
Personal data shall be collected and used only for operational purposes and shall be protected in accordance with the laws of the Republic of Korea. The Company's Privacy Policy explains what personal data is collected (including the check of a passport or identity document at move-in; the Company does not copy or store passport numbers), the purposes of collection, the retention periods and the service providers, including overseas providers, that process it. The Privacy Policy is available here: Privacy Policy (개인정보처리방침). The Company retains records of incidents, warnings and terminated Stays for up to three (3) years in order to protect Residents and to decide on future Bookings.
16.2 Photographs and Video
To document and promote its community, the Company periodically takes photographs and video during public community events, dinners and meetups in the Shared Spaces. The Company uses photographs or video in which a Resident can be identified in promotional materials, on social media (@hoppin.life and @digitalnomadskorea) and in marketing only if the Resident has opted in through the separate media tick-box at booking or move-in. The Resident may withdraw consent at any time by email, whereupon the Company shall cease new use and remove posts within its control. A Resident who does not wish to be photographed at all should inform the Team or the photographer directly.
17. Community and Communication
The Company uses the Official Channels for house announcements, events, support and community discussion. The resident messaging channel is designated in the Welcome Email.
(a) Real Names. In the resident messaging channel, the Resident shall use his or her real first name (for example, Sarah) as display name, or shall allow the Company to set it. The Company assigns current Residents a resident role or label and never displays room numbers publicly. The Company may remove accounts that it cannot match to a current Resident and shall respond to support requests only from accounts that it can match.
(b) After the Stay. The Company may remove a Resident's access to the messaging channel when the Stay ends.
(c) Important Notices. Notices concerning a Booking, payments, warnings or the end of a Stay are also sent by email (Section 25).
(d) Reviews. Residents are free at all times to post honest reviews of their Stay.
(e) Community Events. Participation in community events is optional but encouraged.
18. Operator Information
"Hoppin" and "Hoppin House" are brand and operating names. The House, the coworking space and all associated services are operated and managed by Hoppers Inc. (주식회사 호퍼스), a corporation registered in Seoul, Republic of Korea, which bears all legal, operational and financial responsibility for them.
상호: 주식회사 호퍼스 (Hoppers Inc.) · 대표자: 조정현 · 사업자등록번호: 510-86-02154 · 사업장 주소: 서울특별시 서대문구 연희로2안길 7-10 · 대표전화: 070-8832-6154 · 이메일: [email protected] · 호스팅서비스 제공자: Oopy (Lazy Rockets)
19. Extensions
(a) Deadline. Requests for an extension shall be submitted no later than five (5) days before the current Move-out Date. Late requests are unlikely to be approved. The Company may decline any request for an extension without giving reasons.
(b) Procedure. The Resident shall check availability at hoppin.life and then contact [email protected] stating his or her full name, Room number and the requested new Move-out Date.
(c) Pricing. An extension forms one continuous Stay with the current Booking. Long-stay discounts (Section 22) are recalculated on the total number of nights, including nights already paid. A move to a different Bed or Room as part of an extension incurs the Move-out Cleaning Fee for the Bed or Room vacated (Section 1(f)).
(d) Payment. Once an extension is approved, the Company shall email a secure payment link for the balance, stating a payment deadline. If the balance is not paid by the deadline, the extension lapses and the original Move-out Date applies. A pending request for an extension does not extend the Stay; only a confirmed and paid extension does.
20. Move-out
20.1 Standard Move-out
The standard move-out time is 11:00 a.m. The Resident shall vacate the Bed or Room, remove all personal belongings and return any keys or access cards provided. The Company shall inspect the Bed or Room after the Resident leaves. If the Company finds damage or missing items, it shall email the details with photographs to the Resident within seven (7) days, and Section 21 applies.
20.2 Late Move-out
A Resident who wishes to remain after 11:00 a.m. on the Move-out Date shall request this at least forty-eight (48) hours in advance.
(a) Agreed Late Move-out (until 5:00 p.m.). Thirty US dollars (USD 30), if the Bed or Room is not required.
(b) Late Move-out without Agreement. Fifty US dollars (USD 50) if the Resident leaves by 5:00 p.m. A departure after 5:00 p.m. counts as an additional night under Section 20.2(c).
(c) Unauthorised Overstay. If the Resident remains beyond the last booked night, or beyond the date for vacating stated in a termination notice, without an approved extension, the Company shall charge one and one-half (1.5) times the nightly rate for each additional night, and may take legal action to recover possession of the space and its costs.
(d) Abandoned Belongings. Perishable food is disposed of immediately. Passports, identity documents, cash and bank cards are handed to the police as lost property. Other personal items left behind are held for seven (7) days after the Company notifies the Resident by email, at the Resident's risk, and are then disposed of or donated. The Company may charge reasonable storage or disposal costs.
21. Fees, Damage and Unpaid Amounts
The fees and charges in this Section 21 apply to every Stay. All prices and fees in these Terms include value-added tax (VAT) where applicable.
(a) Move-out Cleaning Fee. A mandatory move-out cleaning fee of twenty-eight US dollars (USD 28) (forty thousand Korean won (KRW 40,000)) (the "Move-out Cleaning Fee") applies to each Room or Dormitory Bed vacated. It also covers the weekly cleaning of the Shared Spaces. No fee applies for moving into a Bed or Room that is already clean. The Company does not clean Beds or Rooms or change bedding during a Stay; cleaning takes place before move-in and after move-out.
(b) Damage to Property. If a Resident or his or her Visitor damages property of the House, the Company shall issue an invoice by email for the cost of repair or replacement.
(c) Mid-Stay Cleaning Fee. If a Resident repeatedly breaches Section 9.3, 9.4 or 9.5 by leaving the Shared Spaces excessively dirty or by causing continued disruption, a fee of twenty-six US dollars (USD 26) shall be invoiced to cover the additional labour of the Team.
(d) Invoices and Police Reports. Any invoice under this Section 21 is payable within seven (7) days of the Company's emailed reminder, within which period the Resident may dispute it by email; the procedure in Section 4.1(d) applies. The Company reserves the right to file a police report for damage to property (재물손괴죄) with the Korean authorities.
(e) Deposit. Where the Company has required a deposit (Section 3(d)), it shall return the deposit within seven (7) days after move-out, less any amounts owed under these Terms, with an itemised statement and photographs.
(f) Late Payment. Unpaid amounts bear interest for late payment at the statutory rate from the due date, and the Resident shall bear the reasonable costs of collection.
(g) Set-off. The Company may deduct documented amounts owed by the Resident under these Terms from any refund owed to the Resident.
(h) Fee Schedule. The following charges are pre-estimated costs. The Company shall charge more only where it can document higher actual costs.
Item | Charge |
Smoking or vaping inside the building | KRW 300,000 (approximately USD 210) for deodorising and cleaning, plus any cost of resetting the fire system |
Tampering with smoke detectors, fire extinguishers or fire doors | Actual cost of replacement or reset |
Unregistered Overnight Guest in a Private Room | The full nightly rate of the Room for each night, plus the Move-out Cleaning Fee of USD 28 and a Final Warning (Section 14.1) |
Sharing a door code, or loss of a key, card or locker key | Actual cost of reset or replacement, up to KRW 50,000 |
Vomit or bodily fluids on a mattress or bedding | KRW 100,000 for professional cleaning, or the actual cost of replacement |
Damaged, permanently stained or missing towels or bedding | Price per item as set out in Section 21(i) |
Pest treatment caused by food kept in Rooms | Actual cost |
False alarm or emergency call-out caused by misuse | Actual cost charged to the Company |
Repeated mess or disruption in the Shared Spaces | USD 26 per incident (Section 21(c)) |
Late move-out or unauthorised overstay | As set out in Section 20.2 |
(i) Towels and Bedding. Each price below is the Company's estimate of the cost of purchasing a replacement (based on prices at Korean online stores in October 2026), together with washing, drying and preparing it for use. No charge is made for normal wear and tear, or for stains that are removed by a normal wash.
Item | Single or super single bed | Queen bed |
Hand or face towel | KRW 10,000 | KRW 10,000 |
Bath towel | KRW 20,000 | KRW 20,000 |
Pillowcase | KRW 15,000 | KRW 15,000 |
Pillow | KRW 20,000 | KRW 20,000 |
Fitted sheet (mattress cover) | KRW 45,000 | KRW 55,000 |
Duvet cover | KRW 55,000 | KRW 60,000 |
Waterproof mattress protector | KRW 40,000 | KRW 45,000 |
Duvet | KRW 80,000 | KRW 100,000 |
22. Long-Stay Discounts
The Company automatically applies the following long-stay discounts based on the total length of the confirmed Stay:
1.
ten (10) to nineteen (19) nights: twenty percent (20%);
2.
twenty (20) to twenty-nine (29) nights: thirty percent (30%);
3.
thirty (30) to eighty-nine (89) nights: forty percent (40%); and
4.
ninety (90) nights or more: fifty percent (50%).
The Booking System calculates the final price and any applicable offers, and discounts are not cumulative. For Stays exceeding three (3) months, contact [email protected] for information and booking. Where a Stay is shortened, the discount shall be recalculated on the actual duration and the difference charged (Sections 4.3 and 14.1). Where a Stay is extended, the discount shall be recalculated on the total continuous Stay and applied to every night, including nights already paid (Section 19).
23. Summary of Prices and Charges
(a) Payment Method: PayPal, including payment by card through PayPal (USD); otherwise bank transfer or the Card Terminal (KRW), as set out in Section 2.
(b) Included Services: use of the Bed or Room, access to the coworking space and lounge, utilities, Wi-Fi, and use of the washing machine and dryer.
(c) Move-out Cleaning Fee: USD 28 (KRW 40,000) per Room or Dormitory Bed vacated (Section 21(a)).
(d) Additional Occupants: the correct number of occupants shall be selected in the Booking System; the applicable price is shown before booking.
(e) Late Move-out Fees: as set out in Section 20.
(f) Cancellation: as set out in Section 4.2. Within seven (7) days of booking, a full refund if the Move-in Date is at least ten (10) days away. Thirty (30) or more days before the Move-in Date, a cash refund less ten percent (10%) of the First-Thirty-Night Price. Within thirty (30) days, no cash refund except the Move-out Cleaning Fee, but a change of dates or credit of fifty percent (50%) may be elected; if the same Bed or Room is re-let for any of the original nights, those nights are refunded under Section 4.2(g). No refund or credit for a no-show. The Move-out Cleaning Fee is always refunded.
(g) International Payment Processing Fee: three and one-half percent (3.5%) of the Booking Total, shown before payment; not charged at the Card Terminal (Section 2).
(h) Room Moves: the Move-out Cleaning Fee of USD 28 for the Bed or Room vacated, for each move requested by the Resident; no fee for entering a Bed or Room that is already clean; moves requested by the Company are free of charge (Section 1(f)).
(i) Overnight Extra Guest: each Private Room accommodates a maximum of two (2) persons. Where a Private Room is booked for one (1) person, one (1) approved Overnight Guest may stay for USD 14 per night. A Private Room booked for two (2) persons may not accommodate any Overnight Guest. No Overnight Guest is permitted in the Dormitory (Section 6).
(j) Use of an Unassigned Bed or Room: the nightly rate of the Bed or Room used for each night, plus the Move-out Cleaning Fee of USD 28 (Section 1(e)).
24. Governing Law and Jurisdiction
(a) Governing Law. These Terms and every Booking shall be governed by and construed in accordance with the laws of the Republic of Korea.
(b) Jurisdiction. Any dispute arising out of or in connection with these Terms, a Booking or any incident occurring at the House shall be subject to the jurisdiction of the Seoul Western District Court (서울서부지방법원), being the court for the location of the House. However, where the Resident is a consumer whose domicile or, failing a domicile, residence at the time the action is filed is in the Republic of Korea, the district court having jurisdiction over that domicile or residence shall have exclusive jurisdiction in accordance with Article 36 of the Act on the Consumer Protection in Electronic Commerce.
(c) Mediation. Before commencing court proceedings, either party may request mediation by the Korea Consumer Agency (한국소비자원).
(d) Consumer Rights. Nothing in these Terms limits the Resident's rights under Korean consumer protection law.
25. Amendments, Notices and General Provisions
(a) Amendments to these Terms. The Company may amend these Terms at any time, without prior or individual notice, by publishing a new version on this page. Each version has a version number, shown at the top of this page, and applies from the moment it is published. The version published at the time of Booking applies to that Booking.
(b) Operational Changes. The Company may change the day-to-day operation of the House at any time without notice, provided that the change does not materially reduce what the Resident has paid for. This includes furniture and amenities, Wi-Fi, door codes, the messaging channel, cleaning schedules, the layout of the Shared Spaces, the arrangements for the Team and Community Managers, and events. The Company may likewise change the House Guide and house notices, programmes, events and community benefits, and the prices and offers for future Bookings, at any time and without prior notice.
(c) Existing Bookings. For Bookings already confirmed, the Company shall apply amendments to these Terms only where they are required by law or for safety, or are minor operational changes, and shall give at least seven (7) days' notice by email. If such an amendment materially disadvantages the Resident, the Resident may end the Stay without the notice period in Section 4.3 and receive a refund for the nights not used.
(d) Entire Agreement and Order of Precedence. These Terms, the booking confirmation and any Residency Agreement signed by the Resident constitute the entire agreement between the parties. In the event of conflict, these Terms prevail, except where the booking confirmation or the Residency Agreement sets out the specific dates, price or Bed or Room of the Stay. The Welcome Email and any House Guide assist the Resident in using the House but do not create rules, fees or obligations. Earlier guidelines, FAQs and pages do not apply to the Stay.
(e) Notices. The Company sends notices by email to the address stated in the Booking or by message through the Official Channels, and such notices constitute written notice. An email notice is deemed received when it reaches the email address stated in the Booking, whether or not it is read; the Resident shall therefore keep his or her contact details up to date. A notice ending a Stay shall also be handed to the Resident or left at his or her Bed or Room. Notices to the Company shall be sent to [email protected].
(f) Reservation of Rights. All rights not expressly granted to the Resident in these Terms are reserved by the Company.
(g) No Waiver. A failure or delay by the Company in enforcing any provision, or any exception granted to a particular Resident, shall not constitute a waiver of the Company's right to enforce that provision subsequently or against others.
(h) Severability. If any provision of these Terms is held invalid by a court, the remaining provisions shall remain in full force and effect, and the invalid provision shall apply to the extent permitted by law.
(i) Assignment. The Resident shall not assign or transfer the Booking or any rights under these Terms to any other person (Section 1(e)). The Company may assign its rights and obligations to another company that assumes the operation of the House, provided that the Resident's rights under these Terms are not diminished.
(j) Language. These Terms are written in English. Any translation is provided for convenience only, and the English text prevails.
Addendum
1.
Version. These Terms are identified by the version number shown at the top of this page, and take effect when that version is published on this page.
2.
Transitional Provision. Bookings confirmed before this version was published remain governed by the version of the Terms in force at the time of confirmation, subject to Section 25(c).
2026 Hoppers Inc. All rights reserved.Hoppin House
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Phone: +82 (0)70-8832-6154
Hoppin House Seoul
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English: 7-10 Yeonhui-ro 2an-gil, Seodaemun-gu, Seoul 03784
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Korean: 서울특별시 서대문구 연희로2안길 7-10, 03784
COLIVE | COWORK | TRAVEL
Email: [email protected]
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7-10 Yeonhui-ro 2an-gil, Seodaemun-gu, Seoul 03784
서울특별시 서대문구 연희로2안길 7-10, 03784
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